Help and support
Get back to your workspace
Contact trial support
Email support@owlpod.dev. Invited users can also reply to their original Owlpod invitation email. If you received only a forwarded website link, contact us about an invitation; the link alone does not enable access.
Support is monitored Monday–Friday, 09:00–17:00 America/Los_Angeles, excluding US federal holidays. During support hours, the initial response target for lost management access or suspected account compromise is four hours; other requests have a target of one support day. This is best-effort trial support, not 24-hour service or a restoration guarantee.
Describe which agent you selected, the action you tried, the visible error and approximately when it happened. Do not send passwords, sign-in or OAuth codes, API keys, private access links, authentication files or workspace contents.
I cannot sign in
Use the invited email address. If verification fails, check the code or request a new one using the sign-in page. If sign-in is temporarily unavailable, retry shortly; if it persists, email support@owlpod.dev or reply to your invitation.
Setup is taking time or asks for support
Return to management and check the existing environment. Complete any displayed account or consent action. If it says setup needs support, contact us before repeating account setup or creating another environment. Do not delete an environment as a troubleshooting step if you need its files.
The remote client does not show my environment
Check that you are signed into the same agent account used during setup, and follow the management page's pairing or opening instructions. For OpenCode, an old link stops working after regeneration or disabling access. Use the access controls in management.
Can I restart or delete an environment?
Use the controls available for that environment in management and read their confirmation text. A runtime restart can interrupt running work. Delete removes the machine and its workspace; save anything you need first. An ended environment cannot be restarted.
Does signing out disable remote access?
No. Management sign-out ends access in that browser. Native remote access is separate and agent-specific. Use the available access controls or contact support if you suspect a private link or account has been exposed.
Can support recover my account or files?
Support can investigate access issues, but cannot recover or override your agent vendor's account. If you lose both your invited mailbox and every signed-in Owlpod session, the trial has no mailbox-loss override. Do not rely on recovery of a deleted workspace; keep your own copy of important work.